Refund policy
Return & Refund Policy
At Falcon Traders, we want you to receive your order in the best possible condition. If you receive a wrong, damaged, defective, or incomplete item, please contact us so we can help resolve the issue.
Eligibility for Returns
We accept returns or exchanges only in the following cases:
* You received a wrong product or incorrect quantity.
* The product arrived damaged or defective.
* The order is incomplete or an item is missing.
* The product received is significantly different from the product description.
To be eligible for a return, the item must be unused, unwashed, and in its original condition and packaging where applicable.
Non-Returnable Items
Returns are generally not accepted for products that have been used, opened, altered, damaged after delivery, or intentionally mishandled.
Due to the nature of certain craft and jewelry-making supplies, opened or used products such as resin, pigments, beads, findings, and other consumable materials may not be eligible for return unless the item was defective, damaged, or incorrect when received.
Sale or clearance items may also be non-returnable unless they arrive damaged, defective, or incorrect.
Return Time
Please contact us within 3 days of receiving your order if you believe your order qualifies for a return or exchange.
To help us process your request quickly, please provide:
* Your order number.
* Clear photos of the product and packaging.
* A short description of the issue.
* Video evidence may be requested for certain damaged or defective products.
Damaged or Incorrect Orders
If your parcel arrives damaged or you receive an incorrect item, please contact us as soon as possible.
After reviewing the provided information, we may offer:
* Replacement of the affected item.
* Exchange for the correct item.
* Refund, where applicable.
We may request photographs or videos before approving a return or replacement.
Exchanges
If an exchange is approved, we will provide instructions for returning the eligible item. The replacement item will be dispatched after the returned product has been received and verified, where applicable.
Exchanges are subject to product availability.
Return Shipping
If the return is due to an error on our part, such as receiving a wrong, defective, damaged, or incomplete item, Falcon Traders may cover the applicable return shipping cost.
If a return is requested for a reason unrelated to a product defect or our error, the customer may be responsible for the applicable return shipping charges.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
For eligible prepaid orders, approved refunds will generally be issued through the applicable original payment method or another mutually agreed method.
For Cash on Delivery (COD) orders, refunds may be processed through an available bank transfer, mobile wallet, or another payment method agreed with the customer.
Refund processing time may vary depending on the payment method and financial institution.
Order Cancellation
Orders can be cancelled before they are dispatched, subject to confirmation.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Important Note
Customers are encouraged to check their parcel and products upon delivery. If there is any issue with the order, please contact Falcon Traders within the specified return period.
We reserve the right to decline a return or refund request if the product does not meet the eligibility requirements described in this policy.
Contact Us
For return, exchange, or refund assistance, please contact us:
Email: falcon.fsd.traders@gmail.com
Falcon Traders Faisalabad
We are happy to assist you with your order.